Enhancing Your Experience with us
At Te Kahu Pairuri Hospice, we highly value your feedback as it provides invaluable insights into your experience with our services, whether you are a patient, family and whānau member, or friend.
Your unique perspective plays a pivotal role in helping us continually improve and tailor our support and care to better serve you and your whānau.
As a healthcare provider, we adhere to the Code of Health and Disability Services Consumers’ Rights, commonly known as the Code of Rights. If you’ve misplaced the brochure provided upon admission, you can find details at this link.
How to Provide Feedback
Your feedback is essential in helping us understand what we are doing well and areas where we can improve. There are several ways to share your thoughts:
- Complete the survey when it arrives.
- Fill out the feedback form here on our website.
- Complete the paper form provided in the initial visit pack.
- Email: consumerfeedback@hospicetaranaki.org.nz.
- Contact Glenda Butturini by phone: 027 231 3539.
Complaint Process
If you wish to make a complaint, you have three approaches:
- Raise a concern: Highlight any issues you were disappointed with that require follow-up but may not need a formal complaint.
- Raise a formal complaint: Follow the process outlined by the Code of Rights for a more structured resolution.
- Contact the Health and Disability Advocacy Service at 0800 11 22 33 for assistance in making a complaint.
We encourage you to share any feedback that is important to you, as your insights guide us in providing the best possible care.
Are you being supported by society?
Have you considered sharing your experiences and how you have been treated since you started receiving palliative care?
You’re still very much living, but everything has changed. The way you see the world, and the way you’re treated in it. Your energy and your priorities are changing.
With your feedback, we can help every part of our society have a better understanding of this phase of life – from your bank to your church, your grocery store to your gym. It might be great, or it could be changed a little or changed a lot.
Your reviews help to design a New Zealand where you are supported to focus on what matters: the life we have left.