Hospice Taranaki is committed to delivering the highest standard of care and support to patients and families/whanau.
For Hospice Taranaki, the concept of "Quality" means making the most of every opportunity to continuously improve the quality of services; being patient-focused; and responding effectively to patient needs with the aim of exceeding patient and family expectations.
Hospice Taranaki is certified under the Health and Disability Services (Safety) Act 2001 under which Act are the mandatory NZS 8134:2008 Health and Disability Services Standards. Hospice Taranaki is fully compliant with these standards.
In addition to these Standards, Hospice Taranaki follows the EQuIP 5 Accreditation programme. An independent audit undertaken in March this year by the DAA Group (the designated Audit Agency for the Ministry of Health) has resulted in achieving accreditation which is valid for 4 years. Interim reviews will be undertaken throughout this period.
A final form of reviewing quality of care is via Self Review against the "Hospice New Zealand Standards for palliative Care." These standards provide a framework for quality improvement that is specific to the needs of palliative care providers. Hospice Taranaki has undergone 2 Self Reviews with findings from the reviews being utilised in service planning in addition to quality improvement action plans.
Hospice Taranaki's culture of quality is well embedded throughout all areas of the organisation.